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Privacy Policy

Privacy Policy

Effective Date: 26/08/2025

www.ceramicmentor.com (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mentorship services.

 

1. Who We Are

We are CAMP | Ceramic Artist Mentoring Program operated by Tim Fluck
Contact details:

We are the data controller responsible for your personal information.

 

2. What Information We Collect

We may collect the following personal data when you use our website or services:

  • Identity Data: Name, username, date of birth.

  • Contact Data: Email address, postal address, phone number.

  • Payment Data: Billing details (processed securely by third-party payment providers; we do not store full card details).

  • Account Data: Login credentials and profile information.

  • Usage Data: Information about how you use our website, courses, and mentorship services (IP address, browser type, pages visited).

  • Communications Data: Emails, messages, and support requests you send to us.

  • Media/Data Submissions: Artwork or materials you submit as part of mentorship activities.

 

3. How We Use Your Information

We use your data to:

  • Provide and manage your account and mentorship services.

  • Process payments and deliver purchased services.

  • Respond to your enquiries and provide customer support.

  • Send you relevant service updates and newsletters (you can opt out anytime).

  • Improve and personalise your experience on our website.

  • Comply with legal obligations and enforce our Terms & Conditions.

 

We only process personal data where we have a lawful basis under UK GDPR, such as:

  • Contractual necessity: To deliver mentorship programmes you have purchased.

  • Consent: For marketing communications (you can withdraw at any time).

  • Legitimate interests: To improve our services.

  • Legal obligations: Where required by law.

 

4. Sharing Your Data

We will never sell your personal data. We may share your data with:

  • Service providers (payment processors, hosting providers, IT support).

  • Mentors and staff involved in delivering the mentorship services.

  • Legal or regulatory authorities if required by law.

All third parties must respect your data privacy and only use it for agreed purposes.

 

5. International Transfers

If we transfer your data outside the UK, we ensure it is protected by adequate safeguards in line with UK GDPR requirements (e.g., adequacy decisions, Standard Contractual Clauses).

 

6. Data Security

We use appropriate security measures to protect your data, including encryption, secure servers, and restricted access. However, no method of transmission is 100% secure.

 

7. Data Retention

We keep your personal data only as long as necessary for the purposes described above or as required by law. After this period, your data will be securely deleted or anonymised.

 

8. Your Data Protection Rights

Under UK GDPR, you have rights including:

  • Access: Request a copy of your personal data.

  • Rectification: Request corrections to inaccurate data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit processing of your data.

  • Data portability: Request transfer of your data to another service.

  • Objection: Object to processing based on legitimate interests or marketing.

To exercise your rights, contact us at [Insert Email].
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

 

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website performance.

  • Essential cookies: Required for site functionality.

  • Analytics cookies: Help us improve our services.

  • Marketing cookies: Used for targeted advertising (if applicable).

You can manage or disable cookies via your browser settings. See our [Cookie Policy] for more details (or include this as part of this Privacy Policy).

 

10. Marketing Communications

We may send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Email: info@timfluckceramics.com
 

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