Terms & Conditions

Effective Date: 26/08/2025

Welcome to www.ceramicmentor.com ("we," "our," "us"). These Terms & Conditions ("Terms") govern your use of our website, online mentorship programmes, and related content (the "Services"). By accessing or using our Services, you agree to these Terms.

1. About Us

www.ceramicmentor.com is operated by Timothy Fluck
Contact us at:
Email: info@timfluckceramics.com
Telephone: 07545398315

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our Services.
By using the Services, you confirm that you meet these requirements.

3. Services Provided

We provide ceramic mentorship programmes, online courses, tutorials, and related content for educational purposes.
We may modify or discontinue any part of the Services without prior notice.

4. Accounts

Some Services require account registration. You must keep your login credentials confidential and not share them with others.
You are responsible for all activities under your account.

5. Fees, Payment & Refunds

Prices are stated in GBP (£) and include VAT where applicable.
Payments are processed securely via third-party providers.
Consumer Rights: Under the Consumer Contracts Regulations 2013, you have a 14-day cancellation period for digital services unless you have agreed to immediate access and waived this right.
Refunds: If you request a refund within the 14-day period and have not accessed the content, you will receive a full refund. After this period, refunds are generally not available unless otherwise stated.

6. Intellectual Property

All content on our website (including tutorials, videos, course materials, and images) is owned by www.ceramicmentor.com or its licensors and is protected by UK copyright law.
You may use content for personal, non-commercial purposes only.
You must not reproduce, distribute, or share content without our written consent.

7. User Conduct

You agree not to:

Use the Services for any unlawful purpose.
Share or resell course or mentorship materials.
Harass, abuse, or harm mentors or other users.
Upload malicious software or attempt to hack the website.

8. Data Protection & Privacy

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Our Privacy Policy explains how we collect, use, and store your personal data. [Insert link to Privacy Policy]

9. Disclaimers

Our Services are provided for educational purposes only and on an "as is" basis.
We do not guarantee specific results from mentorship or training.
We are not liable for any loss of materials, data, or artistic work submitted during mentorship sessions.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.
To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of the Services.

11. Indemnity

You agree to indemnify us against any claims, damages, or costs resulting from your breach of these Terms.

12. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with the "Effective Date."
Continued use of the Services after updates means you accept the changes.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By using our Services, you confirm that you have read and agree to these Terms.